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BB&T Customer Service

BB&T customer service team aims to provide standardized services to its customers. Being a customer oriented bank its complete focus lies on identifying and meeting the needs of customers for which the bank works harder. In 2011, the bank has been awarded “Greenwich Excellence Award for Customer Satisfaction” for large corporate insurance brokerage in the United States of America and J.D. Power and Associates ranked it as "Highest in Customer Satisfaction among Mortgage Servicing Companies, Two Years in a Row".

BB&T offers great quality of customer service to its customers 24 hours a day, 7days a week and 365 days a year in the form of financial assistance to manage their funds, update rates of interest on loans, mortgages etc, insurance schemes, share prices and the market fluctuations etc. Customer can contact the customer service department any time, any where as per their convenience by calling at: 1-800-BANK-BBT (1-800-226-5228) to get direct access to their respective product and service either by sending an email or by filling an online enquiry/complaint form available at the website of the bank or by visiting the nearest bank branch in person.

BB&T bank offers frequent job openings for the post of customer service representatives to young, experienced and committed candidates with attractive salary. Candidates who are interested in catering the customers of the bank can check the official website of the bank to get detailed information about the eligibility criteria, educational background, experience, salary package and other important notifications etc.

BB&T Customer Service Phone Number

BB&T bank’s customer service department is very effective in its work. The Bank provides complete training to each and every representative so that they meet with the expectation of the customers for whom they are being hired for. Since the bank has billions of customers under its roof, in order to cater them well, the bank has established a separate customer service department for each and every product and service it offers. Customer can contact the various customer service departments with the help of following telephone numbers:

S.No.Customer Service DepartmentAddressPhone Number
1.Check Cards and Credit Cards
Customer Service Department
P.O. Box 200
Wilson, NC 27893
(i)Check Cards: 1-800-BANK-BBT (1-800-226-5228)
(ii)Credit Cards: 1-800-476-4228 (lost or stolen cards)
2.Loans Customer Service DepartmentBB&T Retail Lending
P.O. Box 580048
Charlotte, NC 28258-0048
3.Mortgage Customer Service DepartmentMortgage Customer Service
P.O. Box 2467
Greenville, SC 29602-2467
4.Merchant Services
Customer Service Department
Maintenance requests:
PO Box 698
Wilson, NC 27893
5.BB&T Equipment Finance
Customer Service Department
BB&T Equipment Finance
PO Box 31273
Charlotte, NC 28231
6.Sales Finance / Dealer Services DepartmentBB&T Dealer Services
PO Box 2306
Wilson, NC 27894
7.Personal Insurance Service Department 1-800-228-1820
8.Preferred Business Sales Department 1-877-643-6227
9.Personal Insurance Sales Department 1-800-422-8448
10.Life Insurance Sales Department 1-800-474-1471
11.Health Insurance Sales Department 1-800-474-1471
12.Claims Department
(Business and Personal insurance
products and services)
13.Loss Mitigation DepartmentMortgage Colonial
Loss Mitigation
P.O. Box 2067
Greenville SC 29602-2067
(800) 827-3722
14.BB&T OnLine Banking Department 1-888-228-6654
15.Investments and Wealth Management 1-800-453-7348
16.Capital Markets Department 804-649-3972
17.Cash Management
& Disbursement Department
 1-800-810-5625 (Inquiries)
1-800-774-8179 (Client Support)
18.Corporate Lending Services Department 336-733-2752
19.Corporate Trust Department 1-800-682-6902 ext. 64606
20.Payroll Services Department 1-877-228-7765

For any other query or information customer can contact the BB&T Headquarter via postal mail or call at the number mentioned below.

BB&T Address Headquarters

BB&T Corporation
200 West Second Street
Winston-Salem, NC 27101
Telephone Number: (336)733-2000

For any other information customer can contact the customer service department via mail or filling an online Enquiry/ Complaint/ Suggestion/ Feedback form available on the banks official website.


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